Terms and Condition

TERMS & CONDITIONS / TERMS OF SERVICE

Welcome to SVGH Health Care Pvt. Ltd.

These Terms & Conditions / Terms of Service (“Terms”) govern your access to and use of www.svghhealthcare.com (“Website”), including browsing the Website, purchasing products, submitting enquiries, creating an account, communicating with us, or otherwise using any service made available by SVGH Health Care Pvt. Ltd.

Throughout these Terms, the expressions “SVGH Health Care”, “Company”, “we”, “us” and “our” refer to SVGH Health Care Pvt. Ltd.

The expressions “you”, “your”, “user” and “customer” refer to any person accessing or using the Website or purchasing products through it.

By accessing this Website, placing an order, or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms, together with our:

  • Privacy Policy
  • Refund, Return and Exchange Policy
  • Shipping and Delivery Policy
  • Any other policy, disclaimer or notice displayed on the Website

If you do not agree with these Terms, please do not use the Website or place an order through it.

1. ABOUT SVGH HEALTH CARE

The Website is operated by:

SVGH Health Care Pvt. Ltd.

Website:www.svghhealthcare.com
Email: [Customer Support Email]
Phone/WhatsApp: [Customer Support Number]
Registered/Business Address: [Complete Address]
CIN: [CIN Number, if displayed]
GSTIN: [GSTIN, if displayed]
FSSAI Licence No.: [Applicable FSSAI Licence Number]

Relevant statutory and regulatory details may also be displayed on product labels, invoices or other sections of the Website as applicable.

2. ELIGIBILITY TO USE THE WEBSITE

By using this Website or placing an order, you represent that:

  • You are legally capable of entering into a binding contract under applicable law; or
  • You are accessing the Website under the supervision and responsibility of a parent or lawful guardian where applicable.

Certain products may not be appropriate for children, pregnant or breastfeeding women, persons taking medication, or individuals with particular health conditions.

Customers should carefully review the applicable product label, warnings, ingredients and directions before use.

3. GENERAL WEBSITE USE

You may use the Website only for lawful personal or commercial purchasing purposes permitted by us.

You agree not to:

  • Use the Website for any fraudulent or unlawful purpose;
  • Submit false or misleading information;
  • Impersonate another person;
  • Attempt to obtain unauthorised access to any account or system;
  • Interfere with Website security or functionality;
  • Introduce viruses, malware or harmful code;
  • Scrape, copy or systematically extract Website content without authorisation;
  • Use automated systems to interfere with Website operations;
  • Attempt to manipulate prices, discount codes, promotions, reviews or orders;
  • Place fraudulent Cash on Delivery orders;
  • Abuse return, refund, replacement or promotional facilities;
  • Violate any applicable law or third-party rights.

We may take reasonable action against suspected misuse, including restricting access, cancelling affected transactions or taking appropriate legal action, subject to applicable law.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, ingredients, photographs, packaging information, prices and other Website content are accurate.

However:

  • Product packaging may occasionally be updated;
  • Label design may change;
  • Colour may appear slightly different depending on the user's device or screen;
  • Minor packaging differences may occur between manufacturing batches;
  • Ingredients, specifications or presentation may be updated where legally permissible.

Customers should rely upon the latest information printed on the actual product label where a lawful packaging update has occurred.

If there is a material discrepancy that affects the customer's statutory rights, applicable consumer law and our Refund, Return and Exchange Policy will apply.

5. HEALTH, WELLNESS AND PRODUCT DISCLAIMER

SVGH Health Care markets products in health, wellness, herbal, nutraceutical, food supplement, personal-care or related categories, depending upon the regulatory classification of the particular product.

Information appearing on this Website is intended primarily to provide general product, wellness and educational information.

Unless expressly authorised under applicable law, Website content should not be interpreted as:

  • Medical advice;
  • Medical diagnosis;
  • A prescription;
  • A substitute for professional healthcare advice;
  • A guarantee to treat, cure or prevent any disease;
  • A guarantee of a particular clinical or personal result.

Product descriptions should be interpreted together with their respective regulatory classification, label declarations and permitted claims.

6. CONSULTATION WITH A HEALTHCARE PROFESSIONAL

You should consult an appropriately qualified healthcare professional before using a health or wellness product if you:

  • Are pregnant or breastfeeding;
  • Are under 18 years of age, unless the product is specifically suitable and appropriately supervised;
  • Have an existing medical condition;
  • Have known allergies;
  • Are taking prescription medicines;
  • Are undergoing medical treatment;
  • Are scheduled for surgery;
  • Are uncertain whether a product is suitable for you.

Do not discontinue or alter prescribed medication solely because of information provided on this Website.

In case of an adverse or unexpected reaction, discontinue use where appropriate and seek professional medical advice.

7. INDIVIDUAL RESULTS MAY VARY

Responses to health, wellness, herbal and nutritional products may vary between individuals.

Results may depend on factors including:

  • Age;
  • Diet;
  • Lifestyle;
  • Sleep;
  • Physical activity;
  • Existing health status;
  • Consistency of use;
  • Other products or medicines being used;
  • Individual biological differences.

Accordingly, no particular result, timeframe or outcome is guaranteed unless expressly required or represented under applicable law.

Testimonials, reviews and customer experiences represent individual experiences and should not be interpreted as a guarantee that every customer will achieve the same outcome.

8. PRODUCT DIRECTIONS AND WARNINGS

Customers must follow the:

  • Directions for use;
  • Recommended serving or dosage;
  • Storage instructions;
  • Warnings;
  • Precautions;
  • Expiry information;

printed on the product packaging or otherwise officially communicated by us.

The customer should not knowingly exceed recommended usage without appropriate professional guidance.

SVGH Health Care will not be responsible for consequences arising exclusively from misuse, excessive use, improper storage or use contrary to clear product instructions, except to the extent liability cannot lawfully be excluded.

9. PLACING AN ORDER

An order may be placed through:

  • Our Website;
  • Approved WhatsApp ordering channels;
  • Authorised customer-support channels; or
  • Other officially authorised channels.

By placing an order, you confirm that the information supplied by you is accurate and complete.

An order submitted through the Website constitutes an offer by the customer to purchase the relevant product(s).

Receipt of an automated order confirmation does not necessarily mean that the order has finally been accepted for fulfilment.

10. ORDER ACCEPTANCE

An order will ordinarily be considered accepted after successful processing and/or dispatch, subject to:

  • Product availability;
  • Payment confirmation;
  • Address verification;
  • COD verification where applicable;
  • Fraud and security checks;
  • Courier serviceability;
  • Compliance with applicable law.

We reserve the right to decline or cancel an order on reasonable grounds, including:

  • Product being out of stock;
  • Incorrect pricing;
  • Technical or Website errors;
  • Suspected fraudulent transactions;
  • Incorrect customer information;
  • Unserviceable delivery address;
  • Payment failure;
  • Abnormal ordering patterns;
  • Suspected misuse of discounts or promotional offers;
  • Legal or regulatory restrictions.

If a prepaid order is cancelled by us before fulfilment, the amount eligible for refund will be returned in accordance with our Refund Policy.

11. CASH ON DELIVERY ORDERS

Cash on Delivery (“COD”) may be available for eligible orders and locations.

We may verify COD orders using:

  • Phone call;
  • WhatsApp;
  • SMS;
  • OTP;
  • Other reasonable verification methods.

Where reasonable fraud-prevention concerns exist, we may require a prepaid order instead of COD where legally permissible.

Customers should not intentionally place COD orders without a genuine intention to accept delivery.

Repeated fraudulent, fake or unjustified refusal of confirmed COD orders may result in COD restrictions on future orders.

12. PRICING

All product prices displayed on the Website are stated in Indian Rupees unless otherwise specified.

Prices may include or exclude applicable taxes depending upon how they are displayed at checkout and as required under applicable law.

We may change product prices from time to time.

A price change will generally not affect an order already accepted at the previously confirmed price, except where there has been an obvious pricing, technical or system error and applicable law permits correction.

13. PRICING AND TYPOGRAPHICAL ERRORS

Despite reasonable precautions, a Website may occasionally display an incorrect:

  • Price;
  • Discount;
  • Product description;
  • Quantity;
  • Offer;
  • Availability status.

Where an obvious or genuine error occurs, we may contact the customer before fulfilment and provide the correct information.

The customer may then be offered the option to proceed with the corrected transaction or cancel the affected order.

If we cancel a prepaid order due to such an error, the eligible payment will be refunded.

14. PAYMENTS

Payments may be accepted through available methods such as:

  • UPI;
  • Debit card;
  • Credit card;
  • Net banking;
  • Wallets;
  • Payment gateways;
  • Cash on Delivery;
  • Other approved payment methods.

Online payments may be processed through independent third-party payment providers.

We do not ordinarily receive or store sensitive authentication information such as your card CVV, UPI PIN or internet-banking password.

Customers should never disclose OTPs, PINs, CVVs or passwords to anyone claiming to represent SVGH Health Care.

15. PAYMENT FAILURE

A transaction may fail due to:

  • Bank-related issues;
  • Payment gateway errors;
  • Network problems;
  • Insufficient balance;
  • Incorrect payment credentials;
  • Technical issues.

If money is debited from your account but the order is not successfully created, please contact us and your payment provider as appropriate.

Any reversal or refund timing may depend upon the concerned bank or payment gateway.

16. PROMOTIONAL OFFERS AND DISCOUNT CODES

We may offer discounts, coupons, bundles, free products, limited-period offers or promotional campaigns.

Unless stated otherwise:

  • Offers cannot necessarily be combined;
  • Promotions may have minimum purchase requirements;
  • Offers may apply only to selected products or customers;
  • Coupons may have an expiry date;
  • Certain offers may be restricted to one use per customer;
  • Free gifts may be subject to availability.

We may cancel or refuse use of promotional benefits where there is reasonable evidence of fraud, manipulation or abuse.

Promotional terms will not override mandatory consumer rights.

17. FREE PRODUCTS AND COMBO OFFERS

Where a free product or promotional item is supplied as part of a transaction, its eligibility may depend upon the original qualifying purchase.

If an eligible return of the qualifying product is approved, the free or promotional item may also be required to be returned where applicable.

If the complimentary product is not returned or has been used, its applicable disclosed value may be adjusted against the eligible refund to the extent permitted by law.

18. SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping and Delivery Policy, which forms part of these Terms.

Estimated delivery times are indicative and may be affected by:

  • Courier operations;
  • Customer location;
  • Weather conditions;
  • Government restrictions;
  • Public holidays;
  • Strikes;
  • Natural events;
  • Operational disruptions;
  • Other events beyond our reasonable control.

19. TITLE AND RISK IN PRODUCTS

Risk relating to physical loss or damage to an order will pass in accordance with applicable law and the relevant delivery circumstances.

Nothing in these Terms is intended to shift risk to a consumer in circumstances where applicable law requires otherwise.

20. RETURNS, REFUNDS AND EXCHANGES

Returns, replacements, cancellations and refunds are governed by our Refund, Return and Exchange Policy, which forms part of these Terms.

Because certain products are consumable, wellness, health or personal-care products, opened or used products may not ordinarily be eligible for return for change-of-mind reasons due to hygiene, safety and product-integrity considerations.

This restriction does not eliminate statutory remedies relating to defective, damaged, unsafe, incorrectly supplied or materially misdescribed goods.

21. CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION

You are responsible for providing correct:

  • Name;
  • Address;
  • PIN code;
  • Mobile number;
  • Landmark where necessary;
  • Other delivery-related information.

We will not be responsible for delays solely caused by inaccurate or incomplete information supplied by the customer.

Additional re-delivery charges may apply where legally permissible if a shipment is returned due to inaccurate information or unjustified refusal.

22. CUSTOMER ACCOUNTS

If account functionality is available, customers are responsible for maintaining the confidentiality of their login credentials.

You should promptly notify us if you become aware of unauthorised use of your account.

We may suspend access where reasonably necessary to protect users, transactions or Website security.

23. CUSTOMER REVIEWS AND USER-GENERATED CONTENT

Customers may be able to submit:

  • Ratings;
  • Reviews;
  • Testimonials;
  • Photographs;
  • Videos;
  • Comments;
  • Other content.

By voluntarily submitting such content to us for publication or promotional use, you confirm that:

  • The content is genuine;
  • You have the right to submit it;
  • It does not infringe third-party rights;
  • It is not defamatory, fraudulent or unlawful.

Where legally permitted and consistent with the consent provided, we may display submitted reviews or content on our Website, social media or marketing material.

We may moderate or remove content that is unlawful, abusive, misleading, fraudulent, irrelevant or otherwise inappropriate.

24. TESTIMONIALS

Testimonials and reviews may reflect individual customer experiences.

They are not intended to represent or guarantee that every user will achieve identical or similar results.

We do not intend to knowingly publish fabricated customer testimonials.

25. THIRD-PARTY LINKS AND SERVICES

The Website may contain links or integrations relating to:

  • Payment gateways;
  • Courier providers;
  • Social media;
  • Marketplaces;
  • Analytics platforms;
  • Advertising platforms;
  • Other third-party services.

Third-party websites and services operate under their own terms and privacy practices.

We are not responsible for independent third-party services merely because a link to them appears on our Website, except where liability arises under applicable law.

26. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, all intellectual property appearing on the Website, including:

  • SVGH Health Care name;
  • Brand names;
  • Logos;
  • Product names;
  • Packaging designs;
  • Website design;
  • Text;
  • Product descriptions;
  • Graphics;
  • Photographs;
  • Videos;
  • Advertising creatives;
  • Layouts;
  • Icons;
  • Other original material;

is owned by, licensed to, or lawfully used by SVGH Health Care Pvt. Ltd. and is protected by applicable intellectual property laws.

No person may reproduce, copy, republish, distribute, commercially exploit or create unauthorised derivative materials from such content without written permission, except as permitted by law.

27. TRADEMARKS

SVGH Health Care and its product or brand names may constitute registered or unregistered trademarks.

Unauthorised use of our marks in a manner likely to cause confusion, falsely suggest affiliation, or infringe our rights is prohibited.

28. PRODUCT RESALE

Products purchased through our consumer Website are intended primarily for lawful personal use unless otherwise expressly agreed.

Commercial resale, redistribution or marketplace listing of our products without appropriate authorisation may be restricted where necessary to protect:

  • Product authenticity;
  • Storage conditions;
  • Brand integrity;
  • Applicable distribution requirements.

Persons interested in authorised distribution, wholesale or resale should contact us separately.

Nothing in this clause restricts lawful rights that cannot legally be limited.

29. COUNTERFEIT PRODUCTS AND UNAUTHORISED SELLERS

We cannot guarantee the authenticity, handling or storage of products purchased from unauthorised third-party sellers.

Customers are encouraged to purchase through:

If you suspect that you have received a counterfeit product bearing our branding, please contact us with relevant purchase and product information.

30. PROHIBITED COMMERCIAL USE

Without prior written approval, you may not:

  • Systematically copy our Website catalogue;
  • Scrape product data for commercial replication;
  • Copy our product photographs for competing listings;
  • Misrepresent yourself as an authorised SVGH distributor;
  • Use our name to collect unauthorised payments;
  • Create fraudulent websites, pages or social-media accounts impersonating us.

We reserve our lawful rights against infringement, passing off, fraud or impersonation.

31. FRAUD PREVENTION

To protect customers and the Company, transactions may be subject to reasonable fraud-prevention checks.

We may investigate circumstances such as:

  • Multiple suspicious orders;
  • False COD orders;
  • Payment manipulation;
  • Stolen payment instruments;
  • Refund abuse;
  • Coupon abuse;
  • False non-delivery claims;
  • Identity misuse.

Appropriate action may include order cancellation, account restrictions or reporting suspected unlawful conduct to relevant authorities where justified and legally permitted.

32. WEBSITE AVAILABILITY

We aim to keep the Website reasonably accessible but cannot guarantee uninterrupted availability.

The Website may temporarily be unavailable due to:

  • Maintenance;
  • Updates;
  • Server problems;
  • Cybersecurity incidents;
  • Hosting-provider issues;
  • Internet outages;
  • Force majeure;
  • Other technical circumstances.

We may modify, suspend or discontinue Website features where reasonably necessary.

33. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to maintain accurate information.

However, Website information may occasionally contain typographical, technical or administrative errors.

We may correct such errors and update information where necessary.

Nothing in this clause removes responsibility for mandatory disclosures or representations required by applicable law.

34. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SVGH Health Care shall not be liable for indirect, incidental, special or consequential loss arising solely from matters beyond our reasonable control or from misuse of the Website or products contrary to clear instructions.

However, nothing in these Terms excludes or limits liability that cannot legally be excluded, including rights and remedies available under applicable consumer-protection, product-safety or other mandatory laws.

No provision of these Terms should be interpreted as denying a consumer a legal remedy for a defective, unsafe, incorrectly supplied or materially misrepresented product.

35. INDEMNITY FOR UNLAWFUL MISUSE

To the extent permitted by law, a user may be responsible for losses or claims resulting directly from their unlawful or fraudulent misuse of the Website, infringement of third-party rights, or deliberate violation of these Terms.

This provision does not impose liability on customers for exercising legitimate statutory rights or making genuine complaints.

36. PRIVACY AND PERSONAL DATA

Your use of the Website is also governed by our Privacy Policy.

We process personal data in accordance with applicable Indian data-protection requirements, including requirements that become applicable to our operations under the Digital Personal Data Protection framework.

Our Privacy Policy describes:

  • Information we collect;
  • Reasons for processing information;
  • Data-sharing practices;
  • Marketing communications;
  • Data retention;
  • Customer rights;
  • Grievance mechanisms.

37. ELECTRONIC COMMUNICATIONS

When you use our Website or communicate with us electronically through email, SMS, WhatsApp or similar channels, you consent to receiving relevant electronic communications in connection with your enquiry, transaction or account where permitted by law.

Electronic records and contracts may have legal recognition under applicable Indian law.

Transactional communications may include:

  • Order confirmation;
  • Payment confirmation;
  • Shipment updates;
  • Delivery information;
  • Refund updates;
  • Customer-support communication.

Marketing communications may be subject to separate consent and opt-out requirements.

38. MARKETING COMMUNICATIONS

Where permitted and appropriately consented to, we may send information about:

  • Products;
  • Offers;
  • Discounts;
  • New launches;
  • Customer programmes;
  • Promotions.

You may opt out of promotional communications using the available unsubscribe or opt-out mechanism.

Opting out of promotional messages will not necessarily stop essential transactional communications relating to an active order or customer-service matter.

39. PRIVACY OF HEALTH INFORMATION SHARED VOLUNTARILY

Customers may voluntarily provide health-related information while seeking product guidance.

Customers should avoid sharing unnecessary confidential medical records or sensitive information through general social-media channels.

Where such information is provided, we will handle it in accordance with applicable data-protection requirements and our Privacy Policy.

Online product support is not a substitute for consultation with a qualified healthcare professional.

40. FORCE MAJEURE

We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including:

  • Natural disasters;
  • Flood;
  • Fire;
  • Epidemics or pandemics;
  • War;
  • Civil disturbances;
  • Government orders;
  • Strikes;
  • Transportation interruptions;
  • Telecommunication failures;
  • Major courier disruptions;
  • Cyber incidents not caused by our failure to take legally required precautions;
  • Other comparable events beyond reasonable control.

Performance will resume as reasonably practicable after the relevant event ceases.

41. CHANGES TO THESE TERMS

We may amend these Terms from time to time to reflect:

  • Changes in applicable law;
  • Business changes;
  • Website updates;
  • Product changes;
  • Payment or shipping procedures;
  • Security or operational requirements.

The updated Terms will be published on the Website with an updated “Last Updated” date.

Changes will ordinarily apply prospectively and will not unlawfully deprive a customer of rights relating to a transaction already completed.

42. SEVERABILITY

If any provision of these Terms is held invalid, unlawful or unenforceable by a competent authority, that provision shall be interpreted or limited to the extent necessary and the remaining provisions will continue to operate, subject to applicable law.

43. NO WAIVER

Failure by SVGH Health Care to immediately enforce a provision of these Terms does not necessarily constitute a permanent waiver of that provision or any legal right.

44. ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated into them and the order-specific information provided at checkout, constitute the terms governing use of the Website and transactions made through it, subject to applicable law.

Where product-specific terms are clearly disclosed before purchase, those terms may additionally apply to that product.

45. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Nothing in these Terms limits any mandatory right available to a consumer under applicable Indian consumer-protection law.

46. DISPUTE RESOLUTION AND JURISDICTION

In case of any complaint or dispute, customers are encouraged to first contact our customer-support or grievance team so that we can attempt to resolve the issue promptly.

If a dispute cannot be resolved amicably, the matter shall be subject to the jurisdiction of the competent courts and consumer forums in accordance with applicable Indian law.

Where a consumer is legally entitled to approach a consumer commission or other competent authority at a place permitted under consumer law, nothing in these Terms is intended to restrict that statutory right.

47. GRIEVANCE REDRESSAL

For complaints relating to:

  • Orders;
  • Payments;
  • Shipping;
  • Refunds;
  • Product issues;
  • Website use;
  • Privacy;
  • Other services,

please contact:

SVGH Health Care Pvt. Ltd.

Grievance Officer:Shyamlal Khalotiya
Designation:General Manager
Email:hiteshsvghhealthcare@gmail.com
Phone/WhatsApp:+91 8359000276
Address:203, Industry House Old Palasiya, AB Road, Above IndusInd Bank Indore 452001, Madhya Pradesh
Website:www.svghhealthcare.com

Please provide your order number and relevant details when contacting us regarding a transaction.

We will make reasonable efforts to acknowledge and resolve grievances within the timelines prescribed under applicable law.

48. CUSTOMER SUPPORT

For general assistance:

SVGH Health Care Pvt. Ltd.
Website:www.svghhealthcare.com
Email:care@svghhealthcare.com
Phone/WhatsApp:+91 8359000204
Registered/Business Address:203, Industry House Old Palasiya, AB Road, Above IndusInd Bank Indore 452001, Madhya Pradesh 

49. ACCEPTANCE OF TERMS

By continuing to access this Website or placing an order after having had reasonable access to these Terms, you confirm your agreement to be bound by these Terms and the policies incorporated into them, subject always to applicable law.

SVGH Health Care Pvt. Ltd. reserves all rights available to it under applicable law.