Privacy Policy

PRIVACY POLICY

SVGH Health Care Pvt. Ltd. (“SVGH Health Care”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process and disclose your information when you visit, browse, communicate with, or make a purchase through www.svghhealthcare.com (“Website”), or interact with us through WhatsApp, telephone, email, social media, advertising platforms or other authorised communication channels.

By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We May Collect

Depending upon how you interact with us, we may collect the following categories of information:

A. Personal Information

This may include:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping/delivery address
  • PIN code
  • Landmark
  • Alternate contact number
  • Order and purchase details
  • Customer support communications
  • Feedback and reviews
  • Information voluntarily submitted through forms, WhatsApp, telephone or other channels

B. Order and Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased
  • Order value
  • Discounts or promotional codes
  • Payment status
  • COD or prepaid payment preference
  • Invoice information
  • Shipping and tracking information
  • Returns, refunds or replacement requests

C. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

SVGH Health Care generally does not directly store complete debit card, credit card, UPI PIN, CVV or internet banking passwords.

Payment-related information may be collected and processed by the relevant payment provider in accordance with its own privacy and security practices.

D. Technical and Usage Information

When you access our Website, certain information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location based on IP/device settings
  • Website pages visited
  • Time spent on pages
  • Referral source
  • Website interactions
  • Cookies and similar technologies

2. Purpose of Collecting Information

We may process your information for legitimate and lawful business purposes, including to:

  • Accept and process orders
  • Deliver products to customers
  • Verify customer and order information
  • Generate invoices
  • Process payments
  • Provide order confirmations and tracking updates
  • Manage cancellations, replacements and refunds
  • Respond to customer queries
  • Provide customer support
  • Prevent fraudulent or suspicious transactions
  • Improve Website performance and customer experience
  • Analyse sales and Website usage
  • Maintain internal business records
  • Comply with tax, accounting and regulatory requirements
  • Send transactional communications
  • Send promotional or marketing communications where permitted
  • Operate loyalty, promotional or customer engagement programmes
  • Improve our products and services
  • Protect our legal and contractual rights

3. Consent and Marketing Communications

Where consent is required under applicable law, we will seek appropriate consent before processing personal data for the relevant purpose.

If you voluntarily provide your mobile number, email address or other contact details, we may use those details for communications relating to your enquiry, transaction or order.

Promotional communications through email, SMS, WhatsApp or similar channels will be sent subject to applicable law and available consent requirements.

You may opt out of promotional communications at any time through the unsubscribe or opt-out mechanism provided in the relevant communication or by contacting us.

Withdrawal of marketing consent will not affect transactional communications necessary for existing orders, refunds, customer service, legal compliance or other permitted purposes.

4. Cookies and Similar Technologies

Our Website may use cookies, pixels and similar technologies to:

  • Keep the Website functional
  • Remember user preferences
  • Maintain cart and session information
  • Analyse Website traffic
  • Understand customer behaviour
  • Measure advertising performance
  • Personalise content or advertisements where permitted

Third-party services such as Shopify, Google, Meta and other analytics, advertising or technology providers may also use cookies or similar technologies in accordance with their respective policies.

You may control certain cookies through your browser settings; however, disabling essential cookies may affect Website functionality.

5. Shopify and Service Providers

Our Website may be hosted or operated using Shopify and related technology providers.

To operate our business, information may be shared with authorised service providers including:

  • Website hosting providers
  • Shopify and e-commerce technology providers
  • Payment gateways
  • Banks and payment processors
  • Courier and logistics companies
  • Order fulfilment partners
  • SMS, email and WhatsApp communication providers
  • Customer relationship management providers
  • Analytics providers
  • Advertising platforms
  • Cloud and data storage providers
  • Accountants, auditors, consultants and legal advisers

Such information will be shared only to the extent reasonably required for the relevant purpose or as permitted by applicable law.

6. Courier and Delivery Partners

In order to deliver your order, necessary information such as your:

  • Name
  • Address
  • Mobile number
  • PIN code
  • Order or shipment details

may be shared with courier, logistics, fulfilment and delivery service providers.

This information is shared for purposes such as order fulfilment, tracking, delivery coordination, OTP verification, non-delivery reporting and return processing.

7. Advertising and Analytics

We may use services offered by Meta, Google and other advertising or analytics platforms.

These services may collect or receive information about Website activity through cookies, pixels, tags or similar technologies.

Such information may be used for:

  • Measuring advertisement performance
  • Audience analytics
  • Conversion tracking
  • Remarketing
  • Improving advertising relevance

Use of information by third-party platforms is additionally subject to their respective privacy policies.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected
  • Process orders
  • Maintain customer records
  • Resolve disputes
  • Handle refunds or complaints
  • Prevent fraud
  • Meet tax, accounting, regulatory and legal requirements
  • Establish, exercise or defend legal claims

Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable law and our data-retention practices.

9. Data Security

We take reasonable administrative, organisational and technical measures designed to protect personal information against:

  • Unauthorised access
  • Misuse
  • Loss
  • Alteration
  • Disclosure
  • Destruction

However, no internet transmission, electronic storage system or digital platform can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials, OTPs and payment information.

10. Your Privacy Rights

Subject to applicable law, you may have the right to request:

  • Information regarding personal data being processed
  • Correction of inaccurate personal information
  • Completion of incomplete information
  • Updating of personal information
  • Erasure of eligible personal information
  • Withdrawal of consent where processing is based on consent
  • Grievance redressal relating to processing of personal information

Certain information may need to be retained despite a deletion request where retention is necessary for legal, accounting, taxation, fraud-prevention, contractual or regulatory purposes.

We may take reasonable steps to verify the identity of a person making a privacy-related request.

11. Children's Privacy

Our products and Website are primarily intended for adults or persons purchasing products under appropriate adult supervision where applicable.

We do not knowingly seek to collect personal information from children contrary to applicable law.

If we become aware that personal information of a child has been collected or processed in a manner inconsistent with applicable requirements, appropriate steps may be taken to address the matter.

12. Health-Related Information

Customers may voluntarily share health- or wellness-related information while making an enquiry regarding a product.

Please avoid sharing unnecessary confidential medical information through the Website, social media or general customer-support channels.

Information provided through our Website, advertisements, packaging, customer support or marketing material is intended for general informational purposes and is not a substitute for diagnosis, treatment or advice from a qualified healthcare professional.

13. Legal Disclosure

We may disclose information where reasonably required:

  • By law
  • By court order
  • By government or regulatory authorities
  • For fraud prevention or investigation
  • To protect the rights, property or safety of the Company, our customers or others
  • In connection with legal proceedings
  • In connection with a merger, restructuring, financing, sale or transfer of business, subject to applicable law

14. Third-Party Links

Our Website may contain links to third-party websites, payment providers, marketplaces or social media platforms.

SVGH Health Care does not control the privacy practices of independent third parties. Customers should review the privacy policy of the relevant third-party service before providing information to them.

15. Changes to this Privacy Policy

We may amend or update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal requirements.

The revised version will be published on this Website along with the applicable “Last Updated” date.

16. Grievance and Contact Information

For questions, complaints or requests relating to privacy or personal data, please contact:

SVGH Health Care Pvt. Ltd.
Website:www.svghhealthcare.com
Email:care@svghhealthcare.com
Phone/WhatsApp:+91 8359000204
Registered/Business Address:203, Industry House Old Palasiya, AB Road, Above IndusInd Bank Indore 452001, Madhya Pradesh 

We will make reasonable efforts to address legitimate grievances within the period prescribed under applicable law.

17. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Nothing contained in this Privacy Policy is intended to restrict any statutory right that cannot lawfully be excluded or limited.