MEDICAL / HEALTH DISCLAIMER

MEDICAL / HEALTH DISCLAIMER

This Medical / Health Disclaimer applies to the website www.svghhealthcare.com and to health, wellness, product, educational and informational content made available by SVGH Health Care Pvt. Ltd. (“SVGH Health Care”, “Company”, “we”, “us” or “our”).

Please read this Disclaimer carefully before purchasing or using any product or relying upon any information available through our Website, advertisements, social-media channels, WhatsApp communications, customer-support channels, product descriptions or other promotional material.

1. GENERAL HEALTH AND WELLNESS INFORMATION ONLY

Information provided by SVGH Health Care is intended for general informational, educational and wellness purposes only, unless expressly stated otherwise in accordance with the applicable regulatory classification of a particular product.

Nothing available through our Website or other communication channels should be interpreted as:

  • Medical advice;
  • A medical diagnosis;
  • Medical treatment;
  • A prescription;
  • Emergency medical advice;
  • A substitute for consultation with a qualified healthcare professional;
  • A guarantee to prevent, diagnose, treat or cure any disease, disorder or medical condition.

Customers should make healthcare decisions in consultation with an appropriately qualified medical professional where necessary.

2. OUR PRODUCTS ARE NOT A SUBSTITUTE FOR MEDICAL TREATMENT

Health supplements, nutraceuticals, herbal products, wellness products, foods or personal-care products sold by SVGH Health Care should not be used as a substitute for medical treatment prescribed by a qualified healthcare professional.

You should not discontinue, reduce, replace or alter any prescribed medicine or medical treatment solely on the basis of:

  • Product information on our Website;
  • Advertisements;
  • Customer testimonials;
  • Social-media posts;
  • WhatsApp messages;
  • Customer-support conversations;
  • Blog or educational content;
  • General wellness information supplied by us.

If you have been diagnosed with a medical condition, please continue to follow the advice of your treating healthcare professional.

3. PRODUCT CLASSIFICATION AND REGULATORY STATUS

Different SVGH Health Care products may fall under different regulatory categories depending upon their composition, intended use and applicable approvals or licences.

Product information should therefore always be interpreted in accordance with:

  • The applicable product label;
  • Regulatory classification;
  • Ingredient declaration;
  • Recommended usage;
  • Applicable statutory warnings;
  • Applicable licence or registration;
  • Claims permitted under applicable law.

FSSAI regulations cover defined categories including health supplements, nutraceuticals and certain functional foods, and the applicable rules also regulate claims made for such products.

No statement on this Website is intended to convert a food, health supplement, wellness product or personal-care product into a medicine where it is not legally classified as one.

4. NO DISEASE CURE OR TREATMENT GUARANTEE

Unless expressly authorised under applicable law for a specifically regulated product, SVGH Health Care does not represent that its products will:

  • Cure a disease;
  • Permanently treat a disease;
  • Diagnose a medical condition;
  • Prevent all occurrence of a disease;
  • Replace prescribed medication;
  • Guarantee a clinical outcome.

Food products and related advertising are subject to restrictions against false, misleading or deceptive claims under Indian law.

Any permitted nutritional, functional or health-related claim should be understood only within the scope permitted by applicable regulations.

5. INDIVIDUAL RESULTS MAY VARY

Health, wellness and nutritional outcomes vary considerably between individuals.

A person's experience may be influenced by factors including:

  • Age;
  • Gender;
  • Body composition;
  • Diet;
  • Lifestyle;
  • Sleep;
  • Exercise;
  • Stress;
  • Existing health conditions;
  • Medications;
  • Other supplements being used;
  • Duration and consistency of use;
  • Individual metabolism and biological differences.

Accordingly, SVGH Health Care does not guarantee that every customer will experience the same result or any particular result within a specified period.

6. CONSULT YOUR DOCTOR BEFORE USE

You should consult a qualified healthcare professional before starting a supplement or wellness product, particularly if you:

  • Have an existing medical condition;
  • Are taking prescription medicines;
  • Are taking multiple supplements;
  • Have known allergies;
  • Have liver or kidney-related concerns;
  • Have cardiovascular or blood-pressure-related conditions;
  • Have hormonal or metabolic health concerns;
  • Are scheduled for surgery;
  • Are receiving ongoing medical treatment;
  • Have previously experienced adverse reactions to similar ingredients.

This list is illustrative and is not intended to cover every possible medical circumstance.

7. PREGNANCY AND BREASTFEEDING

Pregnant or breastfeeding women should not use a health supplement, herbal formulation or similar wellness product without first consulting an appropriately qualified healthcare professional unless the product has specifically been advised or identified as suitable for such use.

Product-specific restrictions and label instructions must always be followed.

8. CHILDREN AND PERSONS UNDER 18

Products intended primarily for adults should not be administered to children or persons under 18 years of age unless:

  • The product is specifically intended for that age group; and
  • Its label permits such use; and
  • Appropriate medical or parental supervision is obtained where required.

Adult-oriented wellness products should be kept out of reach of children.

9. MEDICINE AND SUPPLEMENT INTERACTIONS

Natural, herbal and nutritional ingredients may interact with:

  • Prescription medicines;
  • Over-the-counter medicines;
  • Other supplements;
  • Herbal preparations;
  • Certain medical treatments.

The terms “natural”, “herbal” or “plant-based” should not be interpreted to mean that a product is automatically appropriate for every person or completely free from potential side effects or interactions.

If you use prescription medication or are undergoing treatment, seek appropriate professional guidance before using additional health supplements.

10. ALLERGIES AND INGREDIENT SENSITIVITIES

Customers are responsible for carefully reviewing the product ingredient list before use.

Do not use a product if you know or reasonably suspect that you are allergic or hypersensitive to:

  • Any declared ingredient;
  • Plant or botanical extracts;
  • Minerals;
  • Vitamins;
  • Excipients;
  • Flavours;
  • Sweeteners;
  • Other components declared on the label.

If you are uncertain about an ingredient, consult an appropriately qualified healthcare professional before use.

11. ADVERSE OR UNEXPECTED REACTIONS

If you experience an unexpected or adverse reaction after using a product, discontinue use where appropriate and seek medical advice.

Symptoms requiring urgent medical attention should not be handled through ordinary customer-support channels.

In a medical emergency, contact an appropriate healthcare provider or emergency medical service immediately.

SVGH customer support is not an emergency medical service.

12. RECOMMENDED USAGE

Customers should use each product only according to:

  • The directions printed on the product label;
  • Recommended serving or dosage;
  • Applicable warnings;
  • Storage instructions;
  • Advice provided by an appropriately qualified healthcare professional.

Do not deliberately exceed the recommended dosage merely in an attempt to obtain faster or stronger results.

Excessive use of vitamins, minerals, herbs or other active ingredients can present health risks.

13. PRODUCT LABEL TAKES PRIORITY

Reasonable efforts are made to keep Website information current.

However, manufacturers or the Company may make legally permitted updates to:

  • Product formulations;
  • Packaging;
  • Labels;
  • Serving recommendations;
  • Warnings;
  • Regulatory declarations.

Where there is any discrepancy between older promotional material and the current physical product label, customers should follow the current product label and applicable official instructions, unless the discrepancy indicates an error requiring customer-support assistance.

14. INFORMATION PROVIDED BY CUSTOMER SUPPORT

Our customer-support, sales or WhatsApp teams may assist with:

  • Product information;
  • Ingredients;
  • Directions provided on the label;
  • Order support;
  • General product-selection information.

Unless a person is specifically acting in a legally authorised professional healthcare capacity, communications from our customer-support or sales team do not constitute medical diagnosis, prescription or personalised medical treatment advice.

Customers should not rely upon a sales or support representative to diagnose symptoms or medical conditions.

15. ONLINE HEALTH QUESTIONS

If you provide information regarding symptoms, health history or medications through WhatsApp, telephone, email, social media or Website forms, any general response provided by us should not automatically be treated as a doctor-patient consultation.

For personal medical decisions, diagnosis, treatment or medication-related questions, consult an appropriately qualified healthcare professional.

16. TESTIMONIALS AND CUSTOMER REVIEWS

Testimonials, reviews, photographs, videos and customer experiences displayed on our Website, social media or advertisements may describe the individual experience of a particular customer.

Such testimonials:

  • Are not medical evidence;
  • Do not guarantee identical results;
  • Should not be interpreted as a promise that every customer will experience the same result;
  • Do not replace qualified medical advice.

We do not intend customer testimonials to create claims beyond those lawfully permitted for the relevant product.

17. BEFORE-AND-AFTER CONTENT

Where legally permissible before-and-after photographs, testimonials or similar illustrative content are used, they represent individual experiences only.

Individual outcomes may vary substantially.

Such content must not be interpreted as a guaranteed or universally expected result.

18. ADVERTISING AND PROMOTIONAL CONTENT

Our advertising and promotional materials are intended to communicate lawful product information and permitted benefits.

Nothing in an advertisement should be interpreted in isolation from:

  • Product qualifications;
  • Disclaimers;
  • Label directions;
  • Applicable regulatory restrictions.

Indian consumer law defines and regulates misleading advertisements and provides powers to take action against false or misleading representations.

19. LIFESTYLE AND WELLNESS RESULTS

Supplements are generally intended to complement, rather than replace, appropriate lifestyle practices.

Where relevant to the intended purpose of a product, overall wellness may also depend upon:

  • Balanced nutrition;
  • Appropriate exercise;
  • Sufficient sleep;
  • Stress management;
  • Hydration;
  • Medical care where necessary.

No supplement should be regarded as a substitute for a generally appropriate diet and lifestyle where those factors are relevant.

20. SEXUAL WELLNESS AND MEN'S/WOMEN'S WELLNESS PRODUCTS

Certain SVGH Health Care products may be marketed for general men's wellness, women's wellness, vitality, stamina, energy, confidence or related wellness purposes within the scope permitted for their regulatory category.

Such products should not automatically be interpreted as treatments for diagnosed sexual dysfunction, infertility, hormonal disease or another medical disorder unless specifically approved and lawfully represented for that purpose.

Persistent symptoms such as sexual dysfunction, reproductive difficulty, severe fatigue or hormonal concerns may have underlying medical causes and should be discussed with a qualified healthcare professional.

21. WEIGHT, FITNESS AND BODY-COMPOSITION INFORMATION

Any information related to energy, fitness, metabolism, recovery or body composition is intended only within the lawful scope applicable to the relevant product.

No product should be interpreted as guaranteeing:

  • Weight loss;
  • Muscle gain;
  • Fat loss;
  • Athletic performance;
  • A particular physical appearance.

Diet, activity, genetics and health status can materially affect such outcomes.

22. MENTAL AND EMOTIONAL WELLNESS INFORMATION

References to stress support, relaxation, sleep support, focus or emotional wellness are intended only as general wellness statements where legally permitted.

Our products and Website are not intended to diagnose, treat or replace professional care for psychiatric, neurological or psychological disorders.

Individuals experiencing significant or persistent mental-health symptoms should seek assistance from an appropriately qualified healthcare professional.

23. THIRD-PARTY INFORMATION

Our Website may occasionally refer or link to:

  • Published research;
  • Ingredient information;
  • Third-party websites;
  • Educational materials;
  • External healthcare resources.

Such references do not necessarily constitute an endorsement of all statements made by the third party.

Scientific research evolves over time, and findings related to an individual ingredient do not necessarily prove that a particular finished product will produce the identical outcome.

24. SCIENTIFIC AND INGREDIENT INFORMATION

Where we discuss scientific studies relating to an ingredient, such information is intended to provide general educational context.

Unless specifically supported for the finished product, evidence relating to an isolated ingredient should not be interpreted as clinical proof that the complete product will produce the same outcome.

Any claims made for products should remain within the scope authorised under applicable Indian law and regulations.

25. PRODUCT STORAGE

Products should be stored according to the instructions on their packaging.

Customers should not consume or use a product if:

  • It is beyond its stated expiry date;
  • Packaging integrity appears materially compromised;
  • The product has been improperly stored;
  • There are visible signs of contamination or unusual deterioration.

Where you receive a product in a damaged condition, please contact customer support in accordance with our Refund, Return and Exchange Policy.

26. LIMITATION OF DISCLAIMER

This Disclaimer is intended to explain the appropriate use and limitations of health and wellness information.

It is not intended to exclude or restrict any statutory consumer right or Company liability that cannot lawfully be excluded, including liability relating to defective, unsafe, adulterated, misbranded or materially misrepresented products.

Indian consumers have statutory rights relating to information about the quality, quantity, purity, standard and price of products.

27. NO GUARANTEE ARISING FROM WEBSITE CONTENT

No statement made in:

  • Website copy;
  • Blogs;
  • Product descriptions;
  • FAQs;
  • Advertisements;
  • Social-media posts;
  • Videos;
  • Influencer content;
  • Customer-support conversations;

should be interpreted as a guarantee of medical outcome unless such guarantee is expressly lawful and specifically stated as such by the Company.

28. CHANGES TO THIS DISCLAIMER

We may update this Medical / Health Disclaimer from time to time to reflect:

  • Regulatory changes;
  • Changes in our product portfolio;
  • Updated business practices;
  • Legal requirements;
  • Website changes.

The revised Disclaimer will be published on this Website with an updated “Last Updated” date.

29. GOVERNING LAW

This Disclaimer shall be governed by and interpreted in accordance with the laws of India.

Nothing in this Disclaimer restricts any mandatory right or remedy available under applicable Indian consumer, food-safety or other applicable law.

30. CONTACT US

For general product-related questions or concerns regarding this Disclaimer, please contact:

SVGH Health Care Pvt. Ltd.

Website:www.svghhealthcare.com
Email:care@svghhealthcare.com
Phone/WhatsApp:+91 8359000204
Registered/Business Address:203, Industry House Old Palasiya, AB Road, Above IndusInd Bank Indore 452001, Madhya Pradesh 

For a personal medical concern, diagnosis, medication interaction or treatment decision, please consult an appropriately qualified healthcare professional.

IMPORTANT NOTICE

The information available on this Website is provided for general informational and wellness purposes and is not intended to substitute professional medical advice, diagnosis or treatment. Individual results may vary. Always read the product label carefully and consult an appropriately qualified healthcare professional where necessary. Do not exceed the recommended usage.